Customer Success Stories Successful ERP Implementation - NuvoH2O
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NuvoH2O

NuvoH2O Streamlines Omnichannel Sales and Drives Growth with Acumatica

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Acumatica Cloud ERP solution for NuvoH2O Acumatica Cloud ERP solution for NuvoH2O

Company Highlights

Location

Salt Lake City, UT, USA

Industry

Distribution, Retail, Manufacturing

Region

Salt Lake City, UT, USA

Number of Employees

10-50

Revenue

$10M-$50M

Product Used

Acumatica Distribution Edition

Sub-Industry

Plumbing Supplies

Applications Used

Inventory Control, Order Management, Warehouse Management, CRM, Case Management

Integrations Used

BigCommerce, Amazon Connector, SPS Commerce

69%

reduction in software costs in the first year after switching to Acumatica

67%

faster month-end close, from 15 days to just 5 days

Doubled

business and transaction volume

Challenges

NuvoH2O expanded rapidly into omnichannel sales, but its highly customized Oracle NetSuite system could not keep up. Manual inventory processes, unreliable data, and high IT overhead led to fulfillment delays and made it difficult for the team to respond to shifting market demands. The cost and complexity of maintaining NetSuite became unsustainable as the business grew.

"NetSuite was cumbersome, and we couldn’t get the reporting we needed. The system was overly expensive, and we were paying for components we didn’t even need."

Brett Davis, Chief Financial Officer

NuvoH2O

ERP Solutions

NuvoH2O selected Acumatica for its robust inventory management, real-time reporting, and flexible integrations. Working with Collins Computing, the team implemented Acumatica in just six months, connecting BigCommerce, Amazon, and SPS Commerce to unify ecommerce, retail, and wholesale operations. Automated workflows replaced manual inventory counts, while barcoding and lot tracking improved accuracy and speed. The open API enabled seamless integration without heavy customization, empowering the team to manage the system independently.

"Most of the projects I've worked on in my previous lives were multi-year multimillion-dollar projects that by the time you got it implemented, you felt like it was time to upgrade. So, Acumatica was an extremely refreshing product for me.”

Brett Davis, Chief Financial Officer

NuvoH2O

Outcome

With Acumatica as its operational backbone, NuvoH2O eliminated its reliance on a large IT staff and gained real-time, reliable data for all business functions. Inventory accuracy improved dramatically, fulfillment throughput quadrupled, and shipping costs fell by up to 8%. The finance team cut month-end close time by two-thirds, while the business doubled its transaction volume without adding headcount. Customers now enjoy a consistent experience across all sales channels, and the company is poised for continued growth.

"We feel we're set with the proper accounting system to handle the increase in growth and to support new markets. Acumatica has been a game changer for us."

Brett Davis, Chief Financial Officer

NuvoH2O

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