Customer Success Stories Successful ERP Implementation - Star One Credit Union
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Star One Credit Union
Star One Credit Union Streamlines Financial Operations with Acumatica
Acumatica Cloud ERP solution for Star One Credit Union

Company Highlights

Location
Sunnyvale, California USA
Industry
Financial Services
System Replaced
Microsoft Dynamics (GP, SL, legacy, etc.)
Country
USA
Number of Employees
250-500
Revenue
$100M - $250M
Product used
General Business
Application Used
General Ledger, Accounts Payable, Fixed Assets
Sub-Industry
Credit Union

25%

reduction in accounting process time

100%

unified accounts payable in single system

Flexible

core processor integration

Challenges

For years, Star One relied on Microsoft Great Plains, but the platform suffered from limited product innovation and a lack of ongoing R&D advancements. Manual reporting, siloed accounts payable, and lack of remote accessibility highlighted the urgent need for a cloud-based ERP solution that would modernize operations, improve controls, and support remote work. 

“We had been on Great Plains for almost 20 years, and the functionality was not there. It was missing a lot of features, and a lot of the reporting was very manual. That was a big problem for us.”

Shyam Bhaskar, Controller

Star One Credit Union

ERP Solution

After assessing options, Star One chose Acumatica, implemented by Bartlett, Pringle & Wolf, LLP. BPW’s industry expertise alongside Acumatica’s cloud-based flexibility and transparent pricing made it a clear fit. One of the advantages was the flexible core processor integration built by BPW. Designed to be seamless, fast, and adaptable, this ensures Star One can transition to a new core processor without disrupting financial operations or requiring a major system overhaul.

"From a support standpoint, Acumatica was backed up by BPW. It's not just about the product itself. BPW has a lot of experience with credit unions implementing Acumatica."

Shyam Bhaskar, Controller

Star One Credit Union

Outcome

With Acumatica, Star One achieved a 25% reduction in accounts payable, financial reporting and accounting process times, strengthened internal controls, and unified their accounts payable function into one streamlined solution.

"It's easy to use, very intuitive. That's a big, strong selling point for Acumatica. You don't need to spend a lot of time learning."

Shyam Bhaskar, Controller

Star One Credit Union

Ready to see Acumatica in action?