Smartnumbers delivers telecom business continuity, security, and resiliency services to call centers via its own SaaS platform. The UK company struggled with 12 disconnected, on-premises systems that hindered visibility, efficiency, and data access. They used two billing systems, Salesforce, and separate applications for expenses and purchase orders. Employees spent a lot of time moving data and reconciling it between systems. Month end reporting took up to 10 days.

With Acumatica, Smartnumbers reduced IT costs by 80%, streamlined processes with up to 90% saving time, and cut month-end close from 10 days to 1. Real-time data access improved decision-making, while the intuitive interface boosted user adoption. The platform’s scalability supported international expansion, enabling seamless operations across multiple currencies and regions.