Saddleback Leather, known for crafting high-quality leather goods including including bags, backpacks, wallets, and accessories, faced significant challenges with Oracle NetSuite. The platform required 14 developers, suffered from slow load times, poor SEO, and costly customizations. Integration with tools like Magento was impossible, causing lost sales and operational frustrations. Employees relied on spreadsheets to bypass system complexities, leading to inefficiencies, higher costs, and stunted growth.

With Acumatica, Saddleback Leather reduced technology costs by 33% while gaining 10 times the functionality. Organic traffic increased by 45%, inventory accuracy improved, and real-time financial data became readily available. Saddleback Leather seamlessly integrated third-party tools including Native BigCommerce Connector, NETSTOCK, ShipStation, and ChannelAdvisor, which helped streamline operations. Saddleback Leather increased online sales at a lower operating cost, making the company more profitable.