Through our “AI That Works for You” blog series, we’ve shared our approach of applying the latest AI innovations and breakthroughs in a way that helps small and midsized businesses (SMBs) meet challenges and solve real-world problems. We’ve talked about our commitment to delivering responsibly developed AI solutions that are practical, provide industry-focused value, and rest on a future-ready foundation. We’ve talked about our AI-first product strategy and how we’re making it possible for you to seamlessly integrate AI into your existing workflows so that it can provide true value to your organization. We’ve even talked about the promise of what AI can ultimately offer in the form of Interactive Assistants and digital co-workers.

The value of any newly developed and implemented technology rests on the trust the end user has in the application. Today, we’ll cover the foundation supporting all our AI innovations: trust and security.

Secure Development

The Acumatica Customer Bill of Rights states that all ERP solution users are entitled to “a complete security model that covers your application access, data, reports, and devices.” You also have the right to “own and access your data, now and always in full, usable data formats.” This has always been, and will always be, core to how we conduct business and develop our products, and it extends to our AI development, as well.

While we work to reimagine the potential of cloud ERP through artificial intelligence, we are maintaining our steadfast commitment to security and reliability. For us, security isn’t just a feature. It is fundamental to our system architecture. We take a multilayered approach to security that includes end-to-end encryption with industry-leading protocols. We maintain strict access controls and authentication mechanisms, and we comply with major frameworks, including the General Data Protection Regulation (GDPR) and System and Organization Controls 2 (SOC 2). We also conduct regular third-party security audits and penetration testing.

But, in the context of AI innovations, one of our many security measures stands out: Acumatica’s large language models (LLMs) which, for instance, will help inform our AI Interactive Assistants are private. Our private LLMs and your private business data are completely isolated from public LLM training. We will never expose your business data to public LLMs.

Every time we implement a new AI feature, that feature undergoes a rigorous security assessment to ensure data privacy is never compromised. Our AI systems are built with privacy-by-design principles, ensuring your data is protected every step of the way.

Trustworthy Monitoring

This privacy-by-design concept doesn’t just apply to the AI features themselves. It also applies to how we monitor our Acumatica Cloud ERP solution to continuously optimize the system and improve its reliability.

With advanced machine-learning algorithms, we analyze system telemetry information to enhance the security of our cloud infrastructure. Our AI systems also constantly monitor system health metrics, system resource utilization patterns, and key performance indicators to make sure that we deliver optimal service to you. For example, our predictive analytics anticipate potential system bottlenecks before they occur, and our intelligent monitoring systems analyze performance metrics to automatically optimize resource allocation.

And we do all of this for the benefit of each individual business we support. To better serve you, we use system telemetry information to understand the rhythm and patterns of your business, like the optimal times of the day, week, or month to run your specific workload. We may also use that system telemetry information to determine which actions, pages, or customizations might be causing errors or triggering slow queries, so we can fix that for you. Telemetry helps us understand the features you use and how you use them, so we can help you get the most out of your Acumatica investment. Proactively using AI operations in this way enables us to deliver superior performance, all while maintaining your data privacy and security at the strictest level.

Understanding your business patterns helps us plan maintenance during your business’s periods of lowest activity, so maintenance downtime won’t interfere with your work. In today’s fast-paced, competitive business environment, downtime isn’t just an inconvenience. It’s a competitive disadvantage. Acumatica’s platform is already engineered to have less than one hour of unplanned downtime per year, and we achieve this through continuous monitoring, automated recovery procedures, and redundant infrastructure across multiple geographics. But that is just the beginning of what we have in store.

At Acumatica Summit 2025, we announced our next generation maintenance automation initiative, which, through the power of Acumatica AI, will take our ability to deliver high uptime to the next level. This comprehensive system will revolutionize how we handle platform updates and system maintenance. Our new AI-driven system will automatically check customizations for known errors, identify optimal maintenance windows, and execute updates, reducing service interruption even further, while keeping customers current with the latest security patches and performance improvements.

Future-Focused Advancements

As we continue advancing our Acumatica AI capabilities, our commitment to security and reliability only grows stronger. We’re investing heavily in next-generation security technology and expanding our infrastructure to remain at the forefront of cloud ERP innovation. By choosing Acumatica, you’re not just choosing an ERP system. You’re partnering with a trusted technology leader committed to delivering exceptional performance, protecting your data with best-in-class security measures, and providing the advanced tools your business needs to become and remain future-ready.

We’re transforming the future of ERP with strategic, practical, purposeful AI designed to help you be more productive, innovative, and resilient. To learn more about Acumatica’s AI-first strategy and the foundation of security on which its features are built, contact our team