PSI Family Services: How Acumatica’s Impact Customer of the Year Scales with Nonprofit ERP

Serving vulnerable populations in Washington, D.C. and Maryland, PSI Family Services is a community-based, nonprofit organization founded in 1979. Its mission is simple yet powerful: “Helping People Grow®” with the help of more than 100 dedicated, caring employees who serve over 500 persons daily.

PSI offers training, treatment, and social services to individuals and families facing challenges such as mental illness, developmental disabilities, abuse, and neglect. In 2019, the organization replaced its outdated, limited system with Acumatica’s comprehensive cloud ERP solution so the team could scale its operations and expand in the communities it serves.

As a difference-making organization, PSI was honored as Acumatica’s Impact Customer of the Year during the Day 1 Keynote at Acumatica Summit 2026. While being recognized on stage, PSI’s Chief Advancement Officer, Shawn Rubbin, explained that though the organization’s approaches to treatment have expanded over the years, their philosophy has remained unchanged.

“We are person-centered, strength-based, and focused on helping people grow,” Shawn said.

Acumatica: Helping PSI Make Informed Decisions Without Compromising Care

When PSI’s funding shifted from being volume-based to a highly specific, fee-driven reimbursement process, Shawn, who has worked at PSI for almost 35 years, said their legacy solution couldn’t adapt to its daily operations. “It needed constant patching and it was expensive to maintain.”

But the solution’s functional deficiencies, including its inability to aid the organization in its back-office accounting needs, were not the only issues. The legacy system also lacked the ability to provide clarity about and insights into the business. So, PSI decided to do something about it: they reached out to Acumatica Gold Certified Partner Revive ERP for help.

“It became very clear to us right away that [PSI] was a very complex environment,” said David Gelula, Revive ERP’s CEO, during the Summit Keynote. “We’re talking government funding, health care compliance, all while delivering deeply human services.”

PSI required an ERP solution that was easy to use, delivered seamless integration with their claims engine, and, as PSI grew, had the ability to continue managing its accounting administration needs without adding more people. For Shawn, Acumatica was the answer, and even better, it was a financial truth engine they could trust.

“[With Acumatica], we could finally reconcile our clinical effort with a financial reality. The truth is, reimbursements lag—up to a year. We were constantly balancing uncertainty. We continue to balance uncertainty, but we are now able to see the true cost of care by program in almost near-real time.”

Shawn added: “Acumatica has allowed us to make informed decisions without compromising care.”

Acumatica: Strengthening PSI’s Mission

Over the last two fiscal years, PSI has achieved impressive positive results in a critical metric—discharge rates in the foster care programs (e.g., reunification with biological families, adoption, and independent living at age 18 with continued support), including a 68% positive discharge rate in Maryland, and an 80% positive discharge rate in Washington, D.C. Additionally, PSI has a supported employment program serving roughly 65 people, with 22 now employed in jobs tailored to their specific needs.

And Acumatica has supported PSI every step of the way.

“As they were able to achieve these rates, they had a system working for them that kept the services out in the streets with the people and not in the back office,” David said. “Acumatica was able to help with that.”

Acumatica’s flexibility, security, and visibility is helping PSI manage thousands of claims, integrate electronic health records, and scale as they continue growing and supporting the communities they so passionately serve. And Shawn said that an organization’s technology should empower them to keep going.

“I was mentored by one of the two founders, and she said something that just kind of blew me away. And I quote, ‘When you’re classified by your limitations rather than your talents or your strengths, it weakens your sense of self and the value you place on your own life,’” Shawn said. “Technology should never, ever overshadow mission. It should strengthen it.”

That’s exactly what Acumatica is doing for Shawn and the PSI team, and Acumatica is beyond proud to be a part of their journey towards making the world a better place.

As Acumatica CEO John Case said in the Summit 2026 keynote, which recognized Storm Smart as our Customer of the Year and PSI as Impact Customer of the Year, “They’re using Acumatica to drive real operational excellence, gain meaningful visibility across their businesses, and achieve measurable results. Their success reflects what our Community is all about: practical innovation that delivers impact today.”

To learn more about Acumatica and its mission of building the future of business, together, contact our team today.