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Lightspeed Voice
Supercharge Acumatica with Lightspeed Voice, the only fully certified voice, text, and fax integration built for Acumatica. Lightspeed Voice syncs every call, note, and interaction directly into Acumatica, eliminating manual entry and giving teams instant access to customer records, call history, and AI-powered insights. Whether in the office or remote, your reps get cleaner workflows, faster follow-up, and complete visibility for every customer conversation.
Key features
- Instant customer record pop on inbound calls
- Searchable call recordings tied to Acumatica contacts
- Automatic call logging with notes inserted into Acumatica
- Smart routing with queue visibility and load balancing
- AI-powered call summaries and sentiment tagging
- Built for multi-location and remote teams
- White-Glove, US-Based Customer Support
- Mobile and desktop apps for unified communication
- Reliable desk phone and softphone compatibility
- Detailed call activity reporting inside Acumatica
- Live call coaching for training and QA
About Lightspeed Voice
Lightspeed Voice is the leading AI-powered VoIP solution for growing businesses, delivering a certified integration built specifically for Acumatica users. By connecting calls, notes, recordings, and communication history directly into Acumatica, teams eliminate manual data entry and gain a complete, accurate picture of every customer interaction. Our cloud-based platform supports flexible work environments, simplifies communication management, and provides reliable performance backed by dedicated US-based support.
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Customer Reviews
We brought our first customers online with Lightspeed last year and they are very pleased with the service, support, and money savings they receive from Lightspeed. Onboarding was easy, training was painless, and the integration to Acumatica was seamless. After experiencing our clients’ satisfaction, we decided to switch our phone system to Lightspeed as well and couldn’t be happier.
The VOIP call quality we experience from Lightspeed far exceeds the VOIP systems we have used in the past, and the 40+ included features have greatly streamlined our businesses. Instead of just going back to look at typed-in notes in Acumatica’s CRM on client calls, we can actually pull up the call link in Acumatica and listen to it again at any time.
When our people need to work from home or from a hotel room, we can login to the browser-based softphone and be in the office from anywhere. In fact, the simplicity and call quality on the softphone is so good that many of us have started using it in the office as well.
As an Acumatica partner or client, if you are not taking advantage of the Lightspeed system, you are missing out! I would have to say that Lightspeed offers the best customer/partner experience of any Acumatica ISV we work with.
Lightspeed Voice is a company dedicated to the success of their customers and has been a superb partner to MaxQ. Their integration into Acumatica is deep and unique; it gives Acumatica users the ability to better serve their clients by enhancing relationships, and improving key metrics, such as employee productivity and customer satisfaction. Lightspeed builds trust with their clients and provides excellent service.
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