Acumatica Cloud ERP System

Discover ways manufacturers use Acumatica CRM support capabilities to manage their business.

Rapidly respond to customer requests and empower customers with secured self-service access to support case creation and status updates via the customer portal.

CRM Case Management for Manufacturers

With Acumatica, you can reduce response times, control support costs, and accurately bill service and support transactions related to contracts or service plans.

  • Leverage automated workflows to route service requests to the proper department
  • Deliver stellar customer service with advanced case commitment tracking and a flexible case closure workflow.
  • Monitor support activities
  • Link service and support cases to production activities
  • Centralize customer and organizational interactions with document storage.
  • Assist with equipment maintenance.

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