Discover ways distributors and merchants use Acumatica case management to streamline operations and improve customer relationships.

Rapidly respond to customer requests and empower customers with secured self-service access to support case creation and status updates via the customer portal.

CRM Case Management for Distributors & Merchants

With CRM Case Management for distributors and merchants, you can reduce response times, control support costs, and accurately bill service and support transactions related to contracts or service plans.

  • Leverage automated workflows to route service requests to the proper department or individuals/li>
  • Deliver stellar customer service with advanced case commitment tracking.
  • Monitor support activities and measure results with tailored dashboards
  • Link service and support cases to production activities
  • Centralize customer and organizational interactions with document storage.
  • Assist with equipment maintenance.

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