With CRM Case Management for distributors and merchants, you can reduce response times, control support costs, and accurately bill service and support transactions related to contracts or service plans.
- Leverage automated workflows to route service requests to the proper department or individuals/li>
- Deliver stellar customer service with advanced case commitment tracking.
- Monitor support activities and measure results with tailored dashboards
- Link service and support cases to production activities
- Centralize customer and organizational interactions with document storage.
- Assist with equipment maintenance.
